6 Powerful Questions to Elevate Business Performance and Experience

If you're a business leader seeking practical ways to elevate operational performance and enhance employee and customer experience, here’s a simple but powerful approach that works incredibly well:

Ask your employees these six questions:

1. What obstacles make it hard to do your job effectively?

2. What do our customers complain about most?

3. What do our customers ask for that we don’t currently offer?

4. What would make our systems, processes, products, or services better?

5. What improvements could we implement quickly and easily?

6. What support do you need from leadership to help make this happen?

These questions give the people who know your systems, processes, and customers best an opportunity to highlight what’s working, what’s not, why and how to fix things.

And here’s the beauty of this approach…

When improvement ideas come from your employees themselves, they’re far more likely to be invested in seeing those solutions succeed, because they’ve helped shape them.

Great things can happen when people feel heard, valued, and empowered to make a difference!

At FutureNow, we're about Sharing to Serve and Learning to Grow. If you or members of your team have asked any of the six questions (or any others not on the list) within your business, we'd love to hear how the answers have helped shape and elevate your service and performance levels.